Customer Testimonials

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I would like to recognize and thank Dan in the Roto Subaru Body Repair Dept. for his assistance today, 9/17/14 in repairing my Subaru Forester. His Administrative Assistant and Body Repair Technician need to be recognized and thanked as well (I apologize for not having their names available for this message). The service and work I received was excellent, expedient, competent and professional. After moving recently from out of state, I am happy to say that I now have my next Subaru Dealership identified that I will be using for any future concerns or needs. Expect referrals in the future! Thank you again.

- Bonnie B.



I had Roto Cars perform the TerraClean service this morning and I wanted to compliment your company for an excellent product (and also compliment Roto Subaru for excellent service). The drive from Milwaukee to Roto Subaru is about 80 miles on Interstate. The gas mileage on my Jaguar driving down this morning (70-75 mph) was 25.2 mpg. The gas mileage on the return trip after the TerraClean service was 27.5 mpg (and nudging the high 27s at times). Rather impressive.
 
I plan on directing colleagues down to Roto Subaru. The price was extremely fair and reasonable given the results so far.

-Bill L.



We bought recently our new 2012 Subaru Forester and 2012 Subaru Legacy from the Roto Subaru dealership located at 1555 E Rand Rd, Arlington Heights, IL 60004.

We would like to acknowledge an excellent quality of services we experienced from entire dealership staff during our purchase. We would like to especially recognize the efforts, help and assistance we received from the following dealership people:
- Fleet/Leasing Manager Joseph McAvoy
- Service Director Kim Ceas
- Sales Manager George Koselke
- Business Manager Scott Sims

We will definitely recommend this store to all our friends, coworkers and relatives, and we are asking Subaru's Headquarters management to accept this letter as our recommendation to their customers as well.

- Nella and Greg




Once again Roto is the best! Still another great experience. Great price, great service from Joe McAvoy to all that helped make buying a fun and exciting time. I will certainly return and recommend every one to experience the right way to buy a car. Thanks Again
-Keith B.



Thank YOU, especially Ryan P. and Joe M., for the great attention, deal, and service in helping
me into the lease.
- Merril



I wanted to take a moment to share with you about the consistent fantastic customer service that I received at your dealership from Anthony Rinchiuso and his team. Anthony is a pleasure to deal.  He goes above and beyond for his customers and makes them feel valued and appreciated. 
-Ann B.



We have brought our Subarus in for service for quite a few years. Every single time, the gentlemen in the service department are so very nice and helpful. One of the gentlemen is Jim and he is so very polite and helpful. I called today with a question about our Subaru "shaking" and he was so nice, as always, and told me what it probably was. Thanks very much! Your dealership is a great place to do business with!
-Lucille



I wanted to take a moment to share with you about the consistent fantastic customer service that I received at your dealership from Ryan Powles. Ryan is a pleasure to deal with. He goes above and beyond for his customers and makes them feel valued and appreciated. I feel very comfortable referring clients to Ryan.
- Ann Babiarz




Very Easy, helpful, and best of all, an amazing price!
-Christopher Parkes



Customer Rate From our Phone Surveys 


How easy to make appointment?  5    
How prompt was service advisor?  5  
How prompt in providing vehicle?  5  
Rate overall quality of service?  5   
Likely to return to dealership?  5  
Rate the service experience?  5   
Comments
I love this place!
- JULIE 



How easy to make appointment?  5    
How prompt was service advisor?  5  
How prompt in providing vehicle?  5  
Rate overall quality of service?  5   
Likely to return to dealership?  5  
Rate the service experience?  5   
Comments
Butch at Roto was super at taking care of our poor smashed up subie. We are very happy with Subaru and this dealership. I truly believe that my husbamd would would have been seriously injured. The car bent on the outside but the interior was just fine. We Love Our Subies!  
- SANDRA



Work completed on first visit? Yes
Rate quality of work performed? 5
Rate overall appearance of dept.? 5
How satisfied with overall experience? 5
Likely to recommend dealership? 5
Comments
Excellent service. Willing to take care of each customer like they are family! 
-GEORGE 



Work completed on first visit? Yes
Rate quality of work performed? 5
Rate overall appearance of dept.? 5
How satisfied with overall experience? 5
Likely to recommend dealership? 5
Comments
Outstanding service. Kim in Service and her entire team are the best! A Roto Customer for life! 
-STEVE



How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
Real good experience.
-Kasicki



How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
Good job all around.
-Mandell



How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 4
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
-Agarwal



How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
Have purchased before, but this was the best experience.
-Koziar



How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
By far the best experience.
-Greenstein



How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 4
How likely to refer friend to dealership? 5
Comments
We liked Ryan, Gary and Kim. It is a high compliment we bought a car here.
-Kielp



How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
Very enjoyable experience.
-Ciampa



How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
They did a great job.
-Montes


Wonderful experience, Simple to deal, no bargaining, every one at the dealership were friendly and knowledgeable.
-Syed



Kudo - Roto Mazda Subaru, Arlington Heights, IL
overall great buying experience. I didn't feel pressured and joe at Roto Mazda was a pleasure to deal with.
-Wendell

Napleton's Arlington Heights Subaru

1555 E Rand Rd
Directions Arlington Heights, IL 60004

  • Sales: (888) 459-1771
  • Service: (866) 778-6753
  • Shop: (877) 312-1353

Hours

  • Monday 09:00am - 09:00pm
  • Tuesday 09:00am - 09:00pm
  • Wednesday 09:00am - 09:00pm
  • Thursday 09:00am - 09:00pm
  • Friday 09:00am - 09:00pm
  • Saturday 09:00am - 06:30pm
  • Sunday Closed